Making your life easier
Canon Self Service enables you to:
- Create a ticket and track its status online
- Submit your meter readings
- Invite your colleagues to manage all or specific products on your account*
- Request relocation of your product
- View and update account information
- Raise account queries
*Product visibility is dependent on user role. Please refer to our FAQ document for more information on Self Service user roles.
No need to phone our customer services helpdesk during Canon’s official business opening hours to request service. Instead you can register a request when it suits you, providing all of the necessary information that will allow Canon to resolve this issue for you in a timely and effective manner. Additionally, you will have also have the capability to check the status of any requests raised online and you may receive email updates on the status of these requests.
No need to email or give meter reading details over the phone to customer services. Meter readings can be submitted through the Portal.
No need to keep all your Canon account details or product details to hand as this information will be stored securely online for you to view when you log in to your account. This information is also available to Canon customer services so they can quickly identify you and your account history should you wish to contact them by phone.